Groglass Support guide

Artglass is a range of premium glazing products designed to protect framed artwork while providing exceptional clarity. The portfolio includes anti-reflective glass, UV-protective glass, laminated safety glass and anti-reflective acrylic for different framing and conservation needs.

Regular glass creates visible reflections that can interfere with the viewing experience. Artglass anti-reflective products significantly reduce reflections, making the glazing appear almost invisible and allowing colours and details to be seen more clearly.

Anti-reflective glass uses optical coatings to reduce reflections while maintaining a smooth, highly transparent surface. Non-glare glass typically uses a matte or etched surface to diffuse reflected light, which can also reduce image sharpness and make fine details less visible.

Yes. Depending on the product, Artglass glazing provides different levels of UV protection. For valuable, irreplaceable or light-sensitive artwork, conservation-grade glazing with maximum UV protection is recommended.

If you are looking to frame artwork with Artglass, use our Find a Framer map to locate a professional framing studio near you.

If you are a professional framer looking to purchase Artglass products, use our Find a Distributor map to find a distributor in your region.

Pricing varies depending on the Artglass product, size, your location and the framing services required. Individual customers should contact a local framer through Find a Framer, while professional framers should contact their local distributor through Find a Distributor.

For valuable, original or irreplaceable works, we recommend glazing with a high level of UV protection. Depending on the application, Artglass also offers laminated and acrylic solutions where additional physical protection or shatter resistance is required.

Visit Resources for Arglass to browse available marketing and sales support materials, including brochures, product specifiers, samples, display materials such as shadow boxes, and other tools designed to support your customers and your business.

Select the materials you need and submit your request to your Artglass distributor, who will help arrange availability and delivery.  

Use a clean, soft microfiber cloth with an appropriate non-abrasive glass cleaner. Avoid abrasive cleaners, blades and materials that may scratch the coated surface. Always follow the handling and cleaning instructions provided for the specific Artglass product.

Sapphire is Groglass’ range of high-performance coated glass solutions for professional and industrial applications. Depending on the product, Sapphire can minimize reflections, increase light transmission, improve energy efficiency or provide specialized optical performance.

Sapphire solutions are used across a wide range of industries, including electronic displays, food and refrigerated displays, museum and retail showcases, architecture and interiors, and lighting. Specialized solutions are also available for specific optical applications.

Yes. Depending on the product and application, Sapphire can be supplied with different coating configurations. Contact us to determine the most suitable configuration for your project.

Many Sapphire products are designed for further processing and may be suitable for processes such as tempering, bending, printing, laminating and edge-working. Processing possibilities depend on the specific product and configuration, so requirements should be confirmed before specification. Contact us for more details!

The best solution depends on your industry, application, required optical performance, processing requirements and environmental conditions. Explore Sapphire solutions by industry or Contact Us with your project requirements and our team can help identify the appropriate product and configuration.

Sapphire availability varies by market, application and product specification. Please use our Contact Us section and provide your location and project requirements. Our team will advise you on product availability and the appropriate supply channel.

Sapphire pricing depends on the product, substrate, thickness, dimensions, coating configuration, processing requirements, order volume and delivery location. Please Contact Us with your project specifications to receive relevant pricing information.

Visit Sapphire Resources to explore available materials, including brochures, product specifiers, technical information, samples, display and marketing materials, and other tools for presenting or specifying Sapphire solutions.

Select the materials you need and submit your request to your Key Account Manager or contact us to sales@groglass.com

Please use our Contact Us form and select Logistics as the inquiry category. Make sure to include your order number so our team can provide the correct loading details.

Please note that the loading time must be arranged at least 24 hours in advance.

For shipments under FCA and EXW Incoterms, the export declaration is prepared by Groglass.

For accurate shipment weight, dimensions, and the loading plan, please Contact Us and select Logistics as the inquiry category.

Please include your order number to help us provide the relevant information as quickly as possible.  

Packaging is adapted to the selected mode of transportation:

• Shipments involving transshipment: The cargo is additionally protected with OSB panels.
• Air freight shipments: A reinforced four-strap packaging solution is used

Please contact your Key Account Manager (KAM) or email orders@groglass.com as soon as possible.

Make sure that any visible damage or missing items are recorded on the shipping documents upon delivery. Please also take clear photos of the shipment and any damage to support the claim process.

We provide deliveries worldwide, except to countries or destinations subject to applicable sanctions or trade restrictions.

Insurance coverage depends on the shipment type and delivery terms:

Road transport within Europe: Shipments are covered in accordance with CMR liability provisions.

Shipments outside Europe: Insurance is arranged through Groglass logistics partners where applicable.

FCA shipments: The customer is responsible for arranging cargo insurance.

Most shipments are delivered using a standard curtain-side semi-trailer.

If your delivery location cannot be accessed by a full-size truck or does not have a suitable unloading dock, please inform us in advance. We can then arrange a smaller vehicle or a truck equipped with a tail lift, where appropriate.

Standard delivery is provided to the delivery point or unloading dock. The driver is not responsible for unloading the shipment or moving the crates inside the premises.

The customer must provide suitable personnel and/or equipment, such as a forklift or pallet jack, to safely unload and move the crates.

The crates are designed to be handled using a forklift or pallet jack.

For detailed unloading instructions, please contact your Key Account Manager (KAM) or Contact Us and select Logistics as the inquiry category.